Technology Predictions Your Company Should Invest in Today… for 2020 and Beyond

I’ve been in technology for the last 26 years. I was fortunate to participate in work study role after going back to college where I learned about networks and network technologies.

Way back then, during the first year I started, 'advanced' included:

Topics: Competitive Advantage Business Technology Trends

IT Infrastructure Operations & Problem Management

What does a standard IT department look like? We are familiar with calling a help desk when there’s a failure but managing an IT department is much more than just a help desk technician on the phone. By understanding standard IT management and support practices, the modern network architect can build a more effective network infrastructure.

General operations roles are made up of those who manage the daily systems of the network and those who fix problems found on the network.

Topics: IT Project Leadership Competitive Advantage Business Technology IT Operation Business Management Leadership

Primary Reasons of Project Failure and a Simple Solution

There is a triple constraint In any network architecture project. If a project is failing, it is likely one or more of these variables are out of balance:




To save a project, these variables need to be in some type of balance. It’s ironic how as a project fails, an excessive amount of energy is invested into the wrong variable much like pumping water into the hold of a sinking ship. Many project managers are sinking their project by focusing on only one of the three variables.

Topics: Business Continuity IT Project Leadership Competitive Advantage Business Technology Project Management

Align Management & IT with a Culture of Excellence

Leadership is one of the hurdles a business owner/executive experiences when scaling an organization. It’s easy to stay hands-on when a business is small. As a business grows, the business owner or executive needs to delegate.

It’s amazing how many ways a staff member, vendor or customer can misunderstand what is being said. It can be a struggle to let go. Not because it’s difficult to delegate, but because of communicate expectations which are intuitive to the owner/executive.

Topics: Business Continuity Business Culture Competitive Advantage Business Technology IT Operation Business Management Leadership

Problem Management

Use this article as a template example defining the sections in creating a probmThis article will help you to quickly identify the vision, goals and strategies of Problem Management.   Then outline a project plan that is readable for both the business and technology teams. 

Ultimately a project management plan works best when it encompasses the business goals as will as the technical requirements and Service Level Agreements (SLA) between the technical team, the business and customers.

Problem Management Mission Statement:

The objective of Problem Management is to minimize the impact of, and remediate problems. Problem Management drives the processes of detection, investigation, remediation, and reporting of underlying problems driving incidents.

Topics: Competitive Advantage IT Operation Leadership Customer Centric Project Management

The Reality of Why Small Businesses Fail

Why do only 5% of successful businesses break one million in sales? This article discusses the repeating challenge small business owners and management teams must overcome to break multi-million dollar barriers.

If you ask this question to the average investment banker, management consultants, business journalists or college professors with a PHD in business management this is probably what they will say. 

Topics: Business Continuity IT Project Leadership Competitive Advantage Business Technology Business Assessment

7 Figure Customer-Centric Strategies

Throughout the history of American business companies that get ahead have used technology to provide them with a competitive edge. Ford invented the production line.

  • In Seattle a new startup can produce and ship the same quality product for 30% less than the industry standard.  

  • Another Seattle startup uses technology to teach clients how to leverage a 7 to 1 increase in marketing ROI utilizing IT Services described as Seattle Client Opportunity Analysis (SCOA).

  • A third Seattle IT Consulting Company designs technology strategies using SCOM type technologies that reduce productivity loss on the network by $35,000.

 Google sells mouse clicks. Technology not only levels the playing field, but gives small businesses a competitive IT edge against their industry rivals.

Topics: Strategy Competitive Advantage Sales Strategies Customer Centric