Use this article as a template example defining the sections in creating a probmThis article will help you to quickly identify the vision, goals and strategies of Problem Management. Then outline a project plan that is readable for both the business and technology teams.
Ultimately a project management plan works best when it encompasses the business goals as will as the technical requirements and Service Level Agreements (SLA) between the technical team, the business and customers.
Problem Management Mission Statement:
The objective of Problem Management is to minimize the impact of, and remediate problems. Problem Management drives the processes of detection, investigation, remediation, and reporting of underlying problems driving incidents.