A Tactic For Agile Team Efficiency

We love the stories about the small entrepreneur that in 10 years disrupts an industry.  The success story is told quickly and glosses over years of sweat, brilliance and painful growing pains.  I've always been intrigued by what's missing.  The story starts with an owner putting in an intense number of hours.  Then finishes with teams of people, working togehter and committed to the vision of the organization.  

Over the last 25 years I've worked with lot's of successful business owners, building thier technology.  You learn a lot from the brilliance and the mistakes made by brilliant (and not so brilliant) leaders.  I wanted to share a tactic that most brilliant leaders develop on thier path from success to industry leadership.

Topics: Agile Leadership Productivity Scrum

HIPAA Compliance: The Team

The compliant HIPAA organization, is it a myth or a reality? In this article, I wanted to cover, at a high level, what you need to know if you manage or own a medical facility. As of December of 2016, there have been over 150,500 HIPAA complaints against medical facilities in the US.  With each complaint there are typically a multitude of other violations and patients who are unhappy because they believe regulations were not followed.

2016 was the biggest yet for monetary settlements under the Health Insurance Portability and Accountability Act’s (HIPAA) privacy and security rules and it is said that 2017 is keeping pace. The U.S. Department of Health and Human Services (HHS) announced 12 such settlements in 2016, averaging nearly $2 million.

Topics: IT Project Leadership Leadership HIPAA Medical Security Cybersecurity

IT Infrastructure Operations & Problem Management

What does a standard IT department look like? We are familiar with calling a help desk when there’s a failure but managing an IT department is much more than just a help desk technician on the phone. By understanding standard IT management and support practices, the modern network architect can build a more effective network infrastructure.

General operations roles are made up of those who manage the daily systems of the network and those who fix problems found on the network.

Topics: IT Project Leadership Competitive Advantage Business Technology IT Operation Business Management Leadership

Align Management & IT with a Culture of Excellence

Leadership is one of the hurdles a business owner/executive experiences when scaling an organization. It’s easy to stay hands-on when a business is small. As a business grows, the business owner or executive needs to delegate.

It’s amazing how many ways a staff member, vendor or customer can misunderstand what is being said. It can be a struggle to let go. Not because it’s difficult to delegate, but because of communicate expectations which are intuitive to the owner/executive.

Topics: Business Continuity Business Culture Competitive Advantage Business Technology IT Operation Business Management Leadership

Strategic Speed Is a Critical Function of Leadership - Rick Justus

"Speed kills,” said Jimmy Johnson, world champion football coach. That single quote embodied Jimmy Johnson's entire philosophy of building championship football teams. Why? Because all athletes make mistakes while in the fevered pace of the game. However, fast players can get back into the proper position, which allows them to execute despite their errors.

Likewise, in basketball, the most productive rebounders aren't normally the tallest or biggest players. That's because, in that phase of the game, smaller and quicker beats bigger, stronger, and slower just about every time.

Topics: Strategy Leadership Business Success Guest Author

Problem Management

Use this article as a template example defining the sections in creating a probmThis article will help you to quickly identify the vision, goals and strategies of Problem Management.   Then outline a project plan that is readable for both the business and technology teams. 

Ultimately a project management plan works best when it encompasses the business goals as will as the technical requirements and Service Level Agreements (SLA) between the technical team, the business and customers.

Problem Management Mission Statement:

The objective of Problem Management is to minimize the impact of, and remediate problems. Problem Management drives the processes of detection, investigation, remediation, and reporting of underlying problems driving incidents.

Topics: Competitive Advantage IT Operation Leadership Customer Centric Project Management

How to Sell Your Next Project

Do you know what technology glaze is?

Technology glaze is that glazed look in the eyes users have after listening to an IT consultant or expert for a few minutes.

How quickly do your non-technical audiences get that glazed look? Thirty seconds? Five minutes? Maybe it takes as long as 15 minutes. The deeper I get into technology the more quickly I find that my non-technical audience’s eye’s glaze over. This technical understanding technologists have is a form of political power we bring into the work place. Some see this political power as a form of “Job Security” and try to maintain the mystique. On the other hand being a poor non-technical communicator means we lose as well. The reason my clients hire me over and over again is that I can present technology in a way that is easier to understand than my competition. If you want to get ahead in your job speaking the language of business and technology will help.

Topics: Business Development IT Project Leadership Business Technology Leadership

You are the Expert

I have a client that didn't take responsibility.  We had a long discussion about this. Imagine if I asked you for information about your network.  Then you said... "Hey, your the expert! You should make that decision."

Topics: Leadership Culture IT Operation Business Management Leadership